Kenlie Izl

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 Verified Buyer | map-marker Marietta, Georgia
#5154166 
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Worst company ever

1.0
Ariat - Worst company ever
Ariat - Worst company ever
Ariat - Worst company ever
Long delivery time Size 8 boot in a size 6 box Wrong color ordered navy , gray was in box Customer service kept me on hold 35 minutes , never got through . No one ever called Chat line refused to give me return label. Horrible customer service , the worst ever . Will never recommend Ariat . Now I have to come up with 100 words to submit
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Claudina Xqf

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 Verified Buyer
#4740194 
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Return

4.8
Ariat - Return
Ariat - Return
I ordered a second size because the first pair seemed too big to my husband, but he cant get the second pair on at all so I am returning it. I also would like to note that the second pair is colored very weirdly and they dont exactly match each other either. It almost looks like the right foot was damaged or used; so I just wanted to make sure you didnt think that we did anything to it, it arrived that way. Thank you! Love your store. Love your products. Sincerely, Karen Creasy.
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Pros:
  • Great products and return policy

Preferred solution: Full refund

User's recommendation: Some colors vary

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Anonymous

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 Verified Buyer | map-marker Reform, Alabama
#4386498 
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POOR QUALITY, POOR INTEGRITY

1.0
Ariat - POOR QUALITY, POOR INTEGRITY
Ariat - POOR QUALITY, POOR INTEGRITY
Ariat - POOR QUALITY, POOR INTEGRITY
Ariat - POOR QUALITY, POOR INTEGRITY
BOUGHT MY SO A PAIR OF ARIAT ARENA REBOUND BOOTS 1/28/23. HEEL FELL OFF 14 DAYS LATER. $175.00 INVESTMENT IN WHAT I THOUGHT WAS A QUALITY BOOT. CALLED ARIAT CUSTOMER SERVICE 2/14/23 GAVE THEM ALL INFO AND THEY SAID THEY WOULD SEND OUT AN EMAIL FOR ME TO MAKE A WARRANTY CLAIM. WAITED 3 DAYS, NO EMAIL. CALLED IN AGAIN AND WAS TOLD THE SAME THING. WAITED 3 MORE DAYS AND NO EMAIL. THIS IS REDICULOUS. WHAT HAPPENED TO QUALITY AND INTEGRITY OF MAJOR BRANDS? VERY SAD, LESSON LEARNED
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User's recommendation: BUYER BEWARE